Reference

Terms Conditions That Govern Your Use

These terms set out how your account works, what we expect from you, and what you can expect from us. They cover deposits through bKash, Nagad, and Rocket, account verification steps, withdrawal conditions, and how disputes get handled.

Account RulesPayment ConditionsWithdrawal TermsDispute ProcessRegional Eligibility
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superstar Terms Conditions That Govern Your Use
HOW WE HANDLE COMPLIANCE

Data Handling, Security, and Your Rights

We take the operational side of these terms seriously. From how your data is stored to how cookies track session state, each mechanism ties back to a specific clause in this agreement. Here is what that looks like in practice when you use superstar through your mobile device or any browser session.

Account Data Storage

Your personal details, transaction history, and verification documents are stored on encrypted servers. Access is restricted to authorised personnel handling account reviews or dispute resolution as outlined in these terms.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. These do not share data with third parties beyond what is stated in our privacy disclosure.

Account Security

OTP verification on login, PIN confirmation for bKash or Nagad transactions, and session timeouts after inactivity are the three layers protecting your account under these terms.

Data Retention

We retain account records for the period required by applicable regulations in eligible jurisdictions. After that window, inactive account data is anonymised unless you request earlier deletion through support.

Requesting Changes

You can update personal details, request transaction records, or ask for account closure at any time via live chat or email. Verification of identity is required before changes to registered payment wallets are processed.

Dispute Resolution

If you believe a term has been applied unfairly, submit a dispute through the account help section. We review each case individually and respond with a written outcome and, where applicable, the specific clause relied upon.

POLICY ASSISTANCE

Where to Reach Us About These Terms

If anything in these terms is unclear, or you need to raise a dispute, request a data change, or ask about your account standing, our support channels are open for you. We handle terms-related queries with priority because they directly affect your account rights and obligations.

Live Chat Open the chat widget from any page on your mobile or desktop browser. Terms and account-related queries are flagged for priority handling so you do not wait in a general queue for policy answers.
Email Support Send a detailed message describing your concern. Include your registered username and the specific clause or situation in question. We respond to policy emails ahead of general enquiries wherever possible.
Account Help Section Your account dashboard contains a dedicated help area with shortcuts to dispute forms, verification uploads, and withdrawal status checks — all the actions connected to these terms in one place.

Common Questions About These Terms

Below are the questions we receive most often about these Terms & Conditions. Each answer points you to the relevant process or contact path so you can act on it directly from your device.

They take effect the moment you complete registration and confirm your details. Every action after that point — deposits via Rocket, placing a wager, or requesting a withdrawal — falls under these conditions as accepted.

No. We notify you through your registered email or SMS contact before material changes apply. You then have the option to continue under the updated terms or close your account and withdraw eligible funds.

Depending on severity, we may issue a warning, temporarily restrict account features, or permanently close your account. Serious breaches such as identity fraud or multiple registrations result in immediate suspension and forfeiture of pending balances.

Yes. All deposits processed through bKash, Nagad, or Rocket are governed by the payment and transaction clauses. This includes Deposit references set by those providers and the verification steps we apply before crediting your account.

Contact support via live chat or email and request closure. We verify your identity, process any eligible withdrawal to your registered wallet, and then deactivate the account. You can reopen by contacting support later if eligible.

Access and eligibility depend on your local law and the regions where our services are available. We do not make blanket claims about legality — you are responsible for confirming your own eligibility before using the platform.

You must confirm ownership of the receiving wallet or bank account. This typically involves matching your registered name, submitting a screenshot of your bKash or Nagad profile, or providing a bank statement header with your details.

Yes. Open a dispute through the account help section or contact support directly. Include the transaction reference and a description of the issue. We review and provide a written outcome referencing the relevant term.

We retain data for the period required by applicable regulations in the jurisdictions where we operate. After that window closes, data from inactive accounts is anonymised unless you request earlier deletion through our support channels.

Yes. Each promotion carries its own specific conditions displayed on the promo page. Those conditions supplement these general terms — in case of conflict between the two, the promotion-specific conditions take precedence for that offer.

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