Reference

How We Handle Your Data and Account Rights

Our legal framework tells you exactly what we collect, how we store it, and what you can ask us to change or delete.

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superstar How We Handle Your Data and Account Rights
DATA AND SECURITY

How We Protect and Manage Your Information

We built our data handling around the principle that you should know what we keep, why we keep it, and how long it stays. Below are the specific areas where our legal commitments show up in practice. Each one maps to a real process you can verify or question through the support paths above.

Data Collection Scope

We store your name, contact details, wallet reference for bKash, Nagad or Rocket, device identifiers and session logs. Nothing beyond what is necessary to run your account and meet security obligations. No location tracking beyond region checks at login.

Cookie Usage

Cookies on our site handle session continuity so you stay logged in across pages, fraud scoring to flag unusual device changes, and preference memory like language and layout choices.

Account Security Measures

Login requires OTP verification sent to your registered mobile number. Withdrawal requests trigger a second confirmation step. If your device fingerprint changes unexpectedly, we pause activity and notify you before anything processes.

Retention and Deletion

We retain account data for as long as your account is active plus any period required by applicable law. Once you request deletion and we confirm no legal hold applies, we remove personal identifiers within a reasonable timeframe and notify…

Third-Party Sharing

Payment data goes to the processor handling your bKash, Nagad or Rocket transaction — nowhere else. Security partners receive anonymised fraud signals only. We never sell or rent your information. Marketing partners do not receive personal data from us.

Requesting Changes

You can ask for a full data export, corrections to inaccurate records, or complete deletion. Submit through the in-app form or email. We verify your identity first using OTP, then action the request.

REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your data, want to exercise a right, or need clarity on how a policy applies to your region, we have dedicated paths for legal enquiries. These are separate from general account help so your request goes straight to the people who can act on it. Response times vary by complexity, but simple data requests typically get acknowledged quickly.

Live Chat Open the chat widget from any page on mobile or desktop. Select the legal or data category so your message routes to the correct queue. You can attach documents if we need identity confirmation before processing a request.
Email Send your legal enquiry to our support address listed in your account settings. Include your registered wallet type — bKash, Nagad or Rocket — and account ID so we can locate your records without back-and-forth delays.
In-App Request Form Inside your account, the settings section has a data request form. Choose what you need — access copy, correction, or deletion — and submit. The form pre-fills your identity details so processing starts faster.

Answers About Your Rights and Our Policies

These are questions real account holders ask us about legal matters, data handling and their rights. If your specific concern is not covered here, use the contact paths above to reach the team directly.

We collect your name, mobile number, email address, and the wallet reference for your chosen payment method — bKash, Nagad or Rocket. We also log your device fingerprint and IP region at login for security. Nothing beyond what is needed to operate your account and verify identity.

Yes. Use the data request form inside your account settings or email our support team with your account ID. After OTP identity verification, we compile your records and send a structured copy. Straightforward requests are processed quickly; complex ones may take a bit longer.

Submit a deletion request through the in-app form or via email. We verify your identity with an OTP step, then check for any legal retention obligations. If none apply, personal identifiers are removed and we send a confirmation once the process finishes.

Yes. Availability depends on your local law and eligible regions. We do not claim universal access. At registration, you confirm that using the platform is permitted under the regulations that apply to your location. We may restrict features by region.

Only the payment processor that handles your bKash, Nagad or Rocket transaction receives the data needed to complete it. Security partners get anonymised fraud signals — never personal details. We do not sell, rent or share your data with marketing companies.

We use session cookies to keep you logged in, fraud-detection cookies that flag unusual device behaviour, and preference cookies for layout and language. We do not run cross-site ad trackers. You can clear cookies via your browser settings, though this will log you out.

We notify active account holders by email or in-app message before any policy update takes effect. The notification explains what changed and gives you time to review. If you disagree with a change, you can close your account and request data deletion before the new terms apply.

Our system detects the new device fingerprint and pauses account activity. You receive an OTP on your registered number to confirm the login is legitimate. If you did not initiate it, contact live chat to lock the account immediately while we investigate.

After account closure, we retain records only for the period required by applicable law — this varies by jurisdiction. Once that period passes and no legal hold exists, we remove personal identifiers. You can ask for a status update on your deletion at any time via support.

Yes. Submit a correction request through the in-app data form or email with the details you want updated. After identity verification using OTP, we update the records and confirm the change. If a correction affects wallet verification, we may ask for additional documents.

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